FULFILL PTY LTD

Website Terms and Conditions

ACN: 682 046 680
ABN: 35 682 046 680

Terms of Service
Effective Date: 26 April 2025

Welcome to FULFILL Pty Ltd (“FULFILL”, “Company”, “we”, “us” or “our”).

These Terms of Service (“Terms”) govern your access to and use of our website located at www.fulfill.net.au (the “Site”), including any products, services, information and content made available through the Site.

By accessing, browsing or using the Site, or purchasing products through the Site, you acknowledge that you have read, understood and agree to be bound by these Terms and our Privacy Policy.

If you do not agree with these Terms, please do not use the Site.

Nothing in these Terms is intended to exclude, restrict or modify any rights or remedies available to you under the Australian Consumer Law or other applicable legislation.

1. Acceptance of Terms

By accessing or using the Site, you agree to comply with and be bound by these Terms and our Privacy Policy, Shipping Policy and Returns Policy, where applicable.

These Terms apply to all visitors, users and customers of the Site.

2. Changes to These Terms

We reserve the right to update or modify these Terms from time to time.

Any changes will be published on this page with a new effective date. Your continued use of the Site after changes are published constitutes your acceptance of the updated Terms.

We recommend reviewing these Terms periodically.

3. Eligibility

You must be at least 18 years of age to make a purchase through the Site, unless otherwise permitted by law with the consent or involvement of a parent or legal guardian.

By using the Site, you represent that you have the legal capacity to enter into an agreement with FULFILL Pty Ltd and that any information you provide is accurate and complete.

4. Account Creation

Certain features of the Site may require you to create an account.

When creating an account, you agree to:

• Provide accurate, current and complete information.
• Maintain the confidentiality and security of your account and password.
• Notify us promptly of any unauthorised use of your account.
• Take responsibility for activities conducted through your account, except where caused by circumstances outside your reasonable control.

We reserve the right to suspend or terminate an account where we reasonably believe it has been used in breach of these Terms or applicable law.

5. Product Information and Orders
6. Product Descriptions

We make reasonable efforts to ensure that product descriptions, photographs, ingredients, specifications, prices and other information displayed on the Site are accurate and up to date.

However, colours and appearance of products may vary depending on your device or screen settings.

We reserve the right to correct errors, inaccuracies or omissions and to update product information at any time.

1. Product Availability

All products are subject to availability.

We may limit quantities purchased by a customer or refuse or cancel an order where reasonably necessary, including because of:

• Product availability;
• Incorrect pricing or product information;
• Payment issues;
• Suspected fraudulent or unauthorised activity; or
• Other circumstances permitted by law.

If an order is cancelled after payment has been received, we will provide an appropriate refund in accordance with applicable law.

1. Product Use

Customers are responsible for reading and following all product instructions, directions for use and warnings provided with our products and on the Site.

Products should only be used for their intended purpose.

6. Payment and Pricing
7. Pricing

Unless otherwise stated, all prices displayed on the Site are in Australian dollars (AUD) and include GST where applicable.

Prices may change from time to time. Any price change will not affect an order that has already been accepted by us, except where permitted or required by law.

1. Payment

We accept the payment methods displayed on the Site at the time of purchase.

By providing payment information, you represent that you are authorised to use the relevant payment method.

Payments may be processed through third-party payment providers. Your use of those services may also be subject to their own terms and conditions.

7. Shipping and Returns

Please refer to our Shipping Policy and Returns Policy for information regarding shipping methods, delivery costs, estimated delivery times, returns and refunds.

Nothing in our shipping or returns policies excludes, restricts or modifies your rights under the Australian Consumer Law.

Where a product does not meet applicable consumer guarantees, you may be entitled to a repair, replacement or refund depending on the circumstances.

8. Intellectual Property

All content on the Site, including but not limited to:

• FULFILL logos and branding;
• Product names;
• Product packaging and designs;
• Text and written content;
• Photographs and images;
• Graphics;
• Videos;
• Website design;
• Software; and
• Other materials,

is owned by or licensed to FULFILL Pty Ltd or our relevant content suppliers and may be protected by copyright, trademark and other intellectual property laws.

You must not reproduce, copy, modify, distribute, publish, sell, licence or create derivative works from our content without our prior written permission, except where permitted by law.

9. FULFILL Branding

The FULFILL name, logo, product names, packaging, designs and associated branding are important intellectual property of FULFILL Pty Ltd or are used under appropriate licence.

You must not use our trademarks, logos, product photographs, packaging designs or other branding without our prior written permission in a manner that suggests an association, endorsement or affiliation with FULFILL.

10. User Conduct

You agree to use the Site only for lawful purposes and in a manner that does not interfere with the operation of the Site or infringe the rights of others.

You must not:

• Use the Site for unlawful, fraudulent or misleading purposes.
• Attempt to gain unauthorised access to the Site or its systems.
• Interfere with or disrupt the Site or its security.
• Upload viruses, malware or other harmful material.
• Impersonate another person or entity.
• Misrepresent your relationship or affiliation with FULFILL.
• Use the Site to harass, threaten, abuse or harm another person.
• Send spam, chain letters or other unsolicited communications.
• Use the Site to infringe another person’s intellectual property or other legal rights.

11. Website Availability

We aim to keep the Site available and operating properly. However, we do not guarantee that the Site will always be available, uninterrupted, secure or free from errors.

The Site may occasionally be unavailable due to maintenance, technical issues, updates or circumstances outside our reasonable control.

12. Third-Party Websites and Services

The Site may contain links to third-party websites or services.

We do not control and are not responsible for the content, availability, privacy practices or terms of third-party websites or services.

Your use of third-party websites and services may be subject to their own terms and conditions.

13. Disclaimer

To the maximum extent permitted by law, the Site and its content are provided on an “as available” basis.

We do not guarantee that the Site will always be uninterrupted, secure or free from errors.

However, nothing in these Terms excludes, restricts or modifies any guarantee, condition, right or remedy that cannot lawfully be excluded, restricted or modified under Australian law.

14. Limitation of Liability

To the maximum extent permitted by law, FULFILL Pty Ltd will not be liable for indirect, incidental, special or consequential loss arising from your use of the Site.

Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited, including rights and remedies available to consumers under the Australian Consumer Law.

15. Indemnification

To the extent permitted by law, you agree to indemnify FULFILL Pty Ltd, its officers, employees, contractors and agents against reasonable losses, liabilities, claims and expenses arising from:

• Your breach of these Terms;
• Your misuse of the Site;
• Your violation of applicable laws; or
• Your infringement of another person’s rights.

This clause does not apply to the extent that the relevant loss or liability was caused by FULFILL Pty Ltd’s negligence, wrongful conduct or breach of applicable law.

16. Changes to the Site

We reserve the right to modify, update, suspend or discontinue any part of the Site, including products, features or content, at any time.

Where required by law, we will honour any rights or obligations relating to orders already accepted by us.

17. Privacy

Your privacy is important to us.

Our collection, use and handling of personal information is governed by our Privacy Policy.

By using the Site, you acknowledge that you have read our Privacy Policy and understand how personal information may be collected and used.

18. Governing Law

These Terms are governed by the laws of South Australia, Australia.

Any dispute arising in connection with these Terms or your use of the Site will be subject to the applicable courts and laws of South Australia, subject to any rights you may have under the Australian Consumer Law.

These Terms are intended to operate consistently with the Competition and Consumer Act 2010 (Cth) and the Australian Consumer Law.

19. Contact Us

If you have any questions about these Terms, our products, your order or the Site, please contact us:

FULFILL Pty Ltd
ACN: 682 046 680
ABN: 35 682 046 680
Website: www.fulfill.net.au
Email: info@fulfill.net.au

We will endeavour to respond to enquiries as soon as reasonably practicable.

© FULFILL Pty Ltd. All rights reserved.

Last Updated: 26 April 2025