SHIPPING POLICY
FULFILL PTY LTD
ACN: 682 046 680
ABN: 35 682 046 680
SHIPPING POLICY
Shipping Policy for FULFILL™ Oral Care Products
Effective Date: 25 April 2025
Thank you for choosing FULFILL™.
We are committed to providing a smooth and reliable shopping experience. This Shipping Policy explains how we process, dispatch and deliver orders placed through our website.
- Shipping Within Australia
We currently offer shipping to addresses throughout Australia.
Available shipping options and estimated delivery times may include:
- Standard Shipping: approximately 5–7 business days
- Express Shipping: approximately 1–2 business days
- Other shipping options: where available at checkout
Delivery timeframes are estimates only and may vary depending on your location, courier availability, public holidays, peak periods and circumstances outside our reasonable control.
The available shipping options for your address will be displayed at checkout.
- International Shipping
We may offer international shipping to selected countries.
International shipping availability, delivery times and shipping costs depend on the destination country and will be displayed at checkout where available.
International customers are responsible for any applicable:
- Customs duties;
- Import taxes;
- GST, VAT or other local taxes;
- Customs clearance charges; or
- Other fees imposed by the destination country.
These charges are generally the responsibility of the customer unless otherwise stated at checkout.
International orders may also be subject to customs or import restrictions. Customers are responsible for ensuring that products can legally be imported into their country.
- Order Processing
Orders are generally processed within 1–2 business days after payment has been successfully received.
Orders may take longer to process during:
- Promotional periods;
- Public holidays;
- Product launches;
- High-volume sales periods; or
- Other circumstances outside our reasonable control.
Once your order has been dispatched, we will provide tracking information where a tracked shipping service is used.
- Shipping Costs
Shipping costs are calculated based on factors including:
- Delivery destination;
- Parcel size;
- Parcel weight;
- Shipping method; and
- Applicable carrier charges.
The applicable shipping cost will be displayed at checkout before you complete your purchase.
Any free-shipping promotions will be subject to the terms displayed at the time of purchase.
- Delivery Address
Please ensure that your delivery address is accurate and complete when placing your order.
FULFILL Pty Ltd is not responsible for delays or additional costs resulting from an incorrect or incomplete address provided by the customer.
If you realise that you have entered an incorrect delivery address, please contact us as soon as possible. We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has been dispatched.
- Delivery Delays
Estimated delivery times are provided as a guide and are not guaranteed.
Delays may occur due to circumstances including:
- Severe weather;
- Natural disasters;
- Public holidays;
- Courier or postal service disruptions;
- High-volume periods;
- Customs processing;
- Incorrect delivery information; or
- Other events outside our reasonable control.
If your order is significantly delayed, please contact us and we will assist where reasonably possible.
- Lost, Missing or Damaged Deliveries
If your order appears to be lost, missing or damaged during delivery, please contact us as soon as reasonably possible.
Please provide your:
- Order number;
- Name;
- Delivery address; and
- Any relevant photographs or information.
We may contact the relevant shipping carrier to investigate the delivery.
If a product is damaged, faulty or otherwise fails to meet applicable consumer guarantees, your rights under the Australian Consumer Law will apply.
Nothing in this Shipping Policy excludes, restricts or modifies those rights.
- Order Changes and Cancellations
If you need to change or cancel an order, please contact us as soon as possible after placing the order.
We will make reasonable efforts to accommodate your request if the order has not yet been processed or dispatched.
Once an order has been dispatched, we may not be able to make changes or cancel the shipment.
Any cancellation or refund will remain subject to applicable consumer rights and our Return & Refund Policy.
- Returns and Refunds
For information about returns, exchanges and refunds, please refer to our Return & Refund Policy.
Nothing in our Shipping Policy or Return & Refund Policy limits your rights under the Australian Consumer Law.
- Shipping Carriers
Depending on the destination and shipping service selected, orders may be delivered using reputable postal or courier services.
The available carrier and service will depend on the shipping option selected at checkout.
- International Customs and Import Requirements
For international orders, the customer is responsible for complying with the import laws and regulations of the destination country.
FULFILL Pty Ltd cannot guarantee that products will be permitted into every country.
Where an international shipment is delayed, refused, returned or held by customs due to import restrictions, the customer may be responsible for applicable charges, subject to their rights under applicable law.
- Contact Us
If you have any questions about shipping, delivery or your order, please contact us:
FULFILL Pty Ltd
ACN: 682 046 680
ABN: 35 682 046 680
Address:
15 Justina Place
Surrey Downs SA 5126
Australia
Email:
info@fulfill.net.au
Phone:
+61 457 599 326
Website:
www.fulfill.net.au
FULFILL™
Premium Natural Oral Care, Inspired by Nature.
Last Updated: 25 April 2025