PRIVACY POLICY
FULFILL PTY LTD
ACN: 682 046 680
ABN: 35 682 046 680
PRIVACY POLICY
Effective Date: 21 April 2025
At FULFILL Pty Ltd (“FULFILL”, “we”, “us” or “our”), we respect your privacy and are committed to handling your personal information responsibly and securely.
This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit www.fulfill.net.au, purchase our products, contact us, subscribe to our communications or otherwise interact with FULFILL.
This Privacy Policy should be read together with our Website Terms and Conditions.
- Information We Collect
Depending on how you interact with us, we may collect the following information.
Personal Information
We may collect personal information such as:
- Your name;
- Email address;
- Telephone or mobile number;
- Billing and delivery address;
- Account information;
- Order and purchase details;
- Communications you have with us;
- Information you provide when contacting customer support; and
- Other information you voluntarily provide to us.
Where you make a purchase, payment information may be processed by our third-party payment provider. We may not directly store your complete payment card details.
Non-Personal and Technical Information
When you visit our website, we may automatically collect certain technical information, including:
- IP address;
- Browser type and version;
- Device type;
- Operating system;
- Pages visited;
- Date and time of visits;
- Referring website or source; and
- Other website usage information.
This information may be used to understand how visitors use our website and to improve its performance, security and functionality.
- How We Use Your Information
We may collect and use your personal information for purposes including:
Order Processing
To process and fulfil orders, arrange delivery, process payments, provide order confirmations and manage returns or refunds.
Customer Support
To respond to enquiries, provide assistance, resolve complaints and communicate with you about our products and services.
Account Management
Where applicable, to create and manage your customer account and maintain accurate account information.
Marketing Communications
Where permitted by law and where you have provided consent where required, we may send you newsletters, product updates, special offers and other promotional communications.
You can unsubscribe from marketing communications at any time by using the unsubscribe facility provided in the communication or by contacting us.
Website Improvement
To understand how our website is used, analyse trends, improve functionality, develop our products and improve your overall experience.
Security and Fraud Prevention
To protect our website, business and customers and to detect, prevent or investigate suspected fraud, misuse, unauthorised activity or security incidents.
Legal and Regulatory Obligations
To comply with applicable laws, regulations, legal processes and other lawful requirements.
- Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve your browsing experience, remember preferences, analyse website traffic and support website functionality.
Cookies are small data files stored on your device when you visit a website.
You may be able to manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality or performance of parts of our website.
Where required by applicable law, we will seek consent for certain types of cookies or tracking technologies.
- How We Share Your Information
We do not sell your personal information.
We may disclose or provide access to personal information to third parties where reasonably necessary to operate our business or provide services to you.
These third parties may include:
Service Providers
We may use trusted third-party providers to assist with:
- Website hosting and development;
- Payment processing;
- Order fulfilment;
- Shipping and delivery;
- Customer communications;
- Email and marketing services;
- Website analytics;
- Information technology and security; and
- Other business services.
Where appropriate, we expect our service providers to handle personal information securely and only for authorised purposes.
Legal Requirements
We may disclose personal information where required or authorised by law, court order, regulatory authority or other lawful process.
We may also disclose information where reasonably necessary to protect our legal rights, property, customers, employees or the safety of others.
- Overseas Disclosure
Some of our service providers or technology platforms may store or process information outside Australia.
Where personal information is disclosed overseas, we will take reasonable steps to ensure that such disclosure is handled in accordance with applicable Australian privacy laws.
The countries in which information may be stored or processed may depend on the third-party services we use.
- Data Security
We take reasonable steps to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure.
Security measures may include appropriate technical, administrative and organisational safeguards.
However, no method of electronic transmission or storage is completely secure. While we take reasonable precautions, we cannot guarantee that information transmitted over the internet will always be completely secure.
- How Long We Keep Personal Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide our services, maintain business records, resolve disputes, meet legal and regulatory obligations or protect our legitimate interests.
When personal information is no longer required, we will take reasonable steps to securely delete or de-identify it where appropriate.
- Accessing and Correcting Your Personal Information
You may request access to personal information we hold about you.
You may also ask us to correct personal information if you believe it is inaccurate, incomplete or out of date.
To make a request, please contact us using the details provided below.
We may need to verify your identity before processing a request.
- Privacy Complaints
If you believe we have mishandled your personal information or have concerns about our privacy practices, please contact us first so that we can investigate and attempt to resolve your concern.
We will handle privacy complaints in accordance with our obligations under applicable Australian privacy laws.
If you are not satisfied with our response, you may have the right to contact the Office of the Australian Information Commissioner (OAIC).
- Children’s Privacy
Our website and products are not specifically directed towards children.
We do not knowingly collect personal information from children where doing so would be contrary to applicable law.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can assess and take appropriate action.
- Third-Party Websites
Our website may contain links to third-party websites, social media platforms or other external services.
We are not responsible for the privacy practices, security or content of third-party websites.
We recommend reviewing the privacy policies of third-party websites before providing them with personal information.
- Direct Marketing
Where permitted by law, we may use your personal information to send you information about FULFILL products, promotions, news and other relevant communications.
You can opt out of direct marketing communications at any time.
If you unsubscribe, we may still contact you where necessary for non-marketing purposes, such as processing an order, responding to an enquiry or providing important information about a product or transaction.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, products, technology or legal obligations.
Any updates will be published on this page with a revised effective date.
We encourage you to review this Privacy Policy periodically.
- Contact Us
If you have any questions, requests or concerns about this Privacy Policy or how we handle your personal information, please contact us:
FULFILL Pty Ltd
ACN: 682 046 680
ABN: 35 682 046 680
Address:
15 Justina Place
Surrey Downs SA 5126
Australia
Phone:
+61 457 599 326
Email:
info@fulfill.net.au
Website:
www.fulfill.net.au
Our Commitment to Your Privacy
At FULFILL™, we value the trust our customers place in us. We are committed to handling personal information responsibly, transparently and securely while providing a positive experience across our growing range of premium oral care products.
FULFILL™ — Premium Natural Oral Care, Inspired by Nature.
Last Updated: 21 April 2025